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Request Service

Our Customer Service Representatives are available to handle your call or email and will dispatch one of our service technicians as required, during normal business hours. After-hours emergency service is available at a premium charge.

Our normal business hours are:

  • 8:00 AM until 5:00 PM
  • Monday through Friday (excluding holidays)

To facilitate service/support, please have the following information available when you place a service call:

  • Main phone number of your facility.
  • An on-site contact with direct phone number.
  • Since many facilities have more than one system, the location, name, and type of system.
  • A complete description of the problem.

To request service, you can either:

Best way to contact you:

Please list the type of system you are experiencing problems with and where it is located in your building:

Site availability (specific dates, business hours):

Site contact (if different from above):

Site contact phone (if different from above):

Urgency of issue:

Was this system installed by Pentegra Systems?:

YesNo

Do you have a service contract with Pentegra Systems?:

YesNo

If you do not have a service contract, would you be interested in learning more about the advantages of a service contract from Pentegra Systems?:

YesNo

Brief description of service issue:

Please answer the problem below: *

Northern Illinois University

Northern Illinois University

Read The Success Story

Northern Illinois University, established in 1899, is a public research university located in DeKalb, Illinois, United States, with satellite centers in Hoffman Estates, Naperville, Rockford, and Oregon. Within the University is the Duke Ellington Ballroom, well known for being the site of the ...

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