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Request Service

Our Customer Service Representatives are available to handle your call or email and will dispatch one of our service technicians as required, during normal business hours. After-hours emergency service is available at a premium charge.

Our normal business hours are:

  • 8:00 AM until 5:00 PM
  • Monday through Friday (excluding holidays)

To facilitate service/support, please have the following information available when you place a service call:

  • Main phone number of your facility.
  • An on-site contact with direct phone number.
  • Since many facilities have more than one system, the location, name, and type of system.
  • A complete description of the problem.

To request service, you can either:

Best way to contact you:

Please list the type of system you are experiencing problems with and where it is located in your building:

Site availability (specific dates, business hours):

Site contact (if different from above):

Site contact phone (if different from above):

Urgency of issue:

Was this system installed by Pentegra Systems?:

YesNo

Do you have a service contract with Pentegra Systems?:

YesNo

If you do not have a service contract, would you be interested in learning more about the advantages of a service contract from Pentegra Systems?:

YesNo

Brief description of service issue:

Please answer the problem below: *

Dekalb Public Library

Dekalb Public Library

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With a rich history dating back to the 1880s, Dekalb Public Library has been the cornerstone of a growing and dynamic community. The library provides easily accessible information and a welcoming environment to all of its patrons with clubs and programs for both children and adults. Dekalb Public ...

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