Service & Support

Service & Maintenance

Pentegra Systems’ technical and customer support services begin at project initiation and continue throughout the life of the systems we provide.   After the system is installed and is in use, if a problem does arise, our field service organization is there to help.  Whether your system is under warranty or has been in use for several years, our goal is to dispatch a service technician in a timely manner to minimize your system downtime.  If it is a system that we installed, our field service team will provide a loaner if available to temporarily replace the defective equipment until it can be repaired and returned to service.

Service & Maintenance Agreement

Clients who want to properly maintain the systems that Pentegra provides to ensure proper operation and maximize its useful life should consider a Service & Maintenance Agreement.  This agreement can be custom tailored to your needs and can include:

  • Quarterly, semiannual or annual preventative maintenance
  • Defined response time
  • Defined service levels
  • Remote support
  • Discounted service parts
  • On-site spare parts
  • 24/7 response
  • Phone support

Time & Materials Service

Clients who do not want to enter into a Service & Maintenance Agreement have the option to utilize our Time & Materials based support.  Our field service staff can be dispatched on a time & materials basis to handle any service request, whether you are an existing client or a first-time customer.  Our standard trip charge and hourly service rate applies.  Emergency or after hours service can also be provided at our emergency service rates.

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