Service & Support
Our Customer Service Representatives are available to handle your call or email and will dispatch one of our service technicians as required, during normal business hours. After-hours emergency service is available at a premium charge.
Our normal business hours are:
8:00 AM until 5:00 PM
Monday through Friday (excluding holidays)
To facilitate service/support, please have the following information available when you place a service call:
- Main phone number of your facility.
- An on-site contact with direct phone number.
- Since many facilities have more than one system, the location, name, and type of system.
- A complete description of the problem.
To request service, you can either:
(1) Call our main number: 630.941.6000
(2) Fax your request to: 630.941.6060
(3) Request service via our form below: