Picking the Right Integrator
Time flies. We have all heard that expression. You can’t stop the clock. Everyone and everything gets older, including your technology. Well, especially your technology. It seems like every day you look at your once “state-of-the art” presentation system complete with projector, ceiling speaker system and all of the bells and whistles that would and did impress people about 10 years ago. Now? Well you are looking for an upgrade. This goes for all sorts of technology. You want something completely brand new, but most of all you want it designed, engineered and installed by professionals. So, what do you do? You need to pick the right integrator.
Here are 5 things to look for when choosing the right integrator:
Compile a List of Integrators
Picking the right integrator is easy if you have the right options. Finding said options is a little tougher of a task. Give a general contractor or a consultant a call and ask some questions. These are the companies and individuals that work with integrators often and would have a solid knowledge base on the matter and can definitely point you in the right direction. Also, it goes without saying, the internet is your best friend. A simple Google search of local integrators should turn up some results. Pick some accurate keywords when searching online. For example: “CCTV” and “Access Control” when searching for potential security integrators, “sound masking” or “digital signage” if you are trying to find an AV specialist. Some names could be very familiar to you and some you may never have heard of and that’s okay.
By now you have a short list of a few integrators you’d like to explore working with. You now need to find out if these firms can even do the work and do the work properly. The firm you ultimately choose will need to be certified in the specific field. The target firm not only needs qualified individuals, but industry leaders when it comes to all facets of your potential project such as sales, engineering, project management, etc.) The firms’ websites are a primary destination to find out most of your answers and are a decent indicator of the firms’ abilities. The more information on a company’s website the better your perception of them will most likely be. Give each integrator on your list a call and let them help you find out what it is you really want and really need. There is nothing better than interacting with a potential future integrator early in the planning process. You can feel them out, ask questions, and test their knowledge. Have them help you identify your issues and aid you in finding the perfect solution. That is what an integrator does, identifies a problem and devises a solution. Have multiple conversations or have a representative come out to your site so they really get a good grasp of the situation. This will give you a much needed and accurate perception of the integrator and give you a pretty solid base to select the perfect one for you.
Dig deeper into the firm, more than the basic information. Is this firm the size of a firm that can make your project a reality? What is their annual revenue? You have already spoken to these companies and have a pretty good perception of how qualified their staff is (or not), but do they have a reasonably sized staff to execute such a project as yours? Is this firm too small to be taking on your project? Or is this firm actually too big to be taking on your project? For example: You’re a small business looking for a small telephone system for your office. The one firm you have an eye has contracts with companies that makes $50 Million dollars per year or higher. Will they even take time to work with you? Will they exhibit the same care they show for their high-end clients? These are just some things to think about.
Reputation & References
Being capable of doing something and actually having done something are two different things. You have a good idea that a couple firms can get the job done, but now you want to know their track record. To really get a good idea of what working with a certain firm is like you need to talk directly to some of their clients. Many firms have some of their notable clients listed on their websites that you can get in contact with and some firms will actually give you a client list with the proper information of who to contact, which is a very good and telling sign of how they go about their business. When making any decision, the more information you know the better off you’ll be.
Post Installation Support
When you are doing research about an integrator please do not forget to also look further into their post-installation methodologies. This includes their ability and reliability of servicing and maintaining your system to ensure it operates to its full potential. For more information about what to look for in a great service department, check out our previous blog here.
Much like a consumer buying a new car, businesses and organizations do their due diligence when it comes to purchasing new technology for their space. This is not a task that should be rushed. A worthwhile investment such as a new phone system or sound system requires investment from a financial standpoint, but also a time standpoint. Rome was not built in a day. If you follow the steps above and get serious about searching for the perfect integrator, you will find one and hopefully build a lasting business relationship with for several years.