Voice-over IP, also known as VoIP, is a very common system used for business phones. VoIP technology can turn an average network of phones and computers into a robust tool for productivity. Some of the ways business VoIP empowers productive employees will help any company get more out of the resources they already have in place.
1. Enhancing Mobility
With VoIP phone systems, it is possible to have calls routed to mobile devices when a worker is not at their desk. This makes employees more productive by allowing them to get around to meetings and client visits without worrying about missing out on important phone calls.
2. Improving Collaboration
Through the use of a VoIP phone system, you can hold remote conferences with other employees very easily. This means that it is much less of a challenge for small teams that are working together on projects to update one another about individual progress, which improves the productivity of each group member.
3. Making Troubleshooting Less Complex
There are few bigger hindrances to productivity than a network or phone system going down. With VoIP, companies don’t need to worry about traditional cabling or all of the potential problems that could come with it. VoIP uses one single network, so that when changes or fixes do need to be made it does not require users to alter hardware or work with live wires.
4. Allowing Document Sharing
Many software platforms that work with VoIP tools allow users to instantly share documents and files with their colleagues. If an employee needs to send over an important report or some numbers regarding a project, they can do so easily thanks to an integrated VoIP network.
5. Better Training
More training usually leads to more productive employees. VoIP can assist with training through its 3-way calling and whisper features. With the whisper feature, you can be on a call with an outside number and someone else on the network can place a call to your number. They will be able to talk to you, but the outside caller will not hear the third party. This feature is great for live training on sales calls, for example.
6. Improving Notes And Recall
Employees who want to be able to go back to a call repeatedly to take thorough notes or glean additional information can do this through the VoIP call recording feature. With call recording, employees can re-listen to seminars or important conference calls with clients to make sure that they are approaching their work the right way.
7. Easier Interpretation Of Voicemails
Everyone knows how helpful voicemails can be for providing information or alerts when someone can’t get to the phone. With the right VoIP systems in place, your employees can access features that transcribe voicemails into text and send the text to an email address. This enhances productivity by allowing employees to instantly learn the information their voicemail messages contain, instead of having to play the message over and over again to write down important details.
For more information about ways business VoIP empowers productive employees, get in touch with an expert provider of integrated communication systems so you can see how these tools may be able to benefit your particular organization.
At Pentegra Systems, we work closely with our clients to provide them the right audio, video, low voltage and collaboration technologies that support their business goals. Serving customers throughout Chicagoland, Pentegra aspires to be the first company you call for your system integration needs. Ready to learn more, connect with us here. We are happy to help!
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