Misconception of Business Class VoIP
When making any sort of important decision, you need all the facts. Whether it is for your personal life or professional life, your home or your business, a thorough analysis needs to be conducted on the road to your ultimate solution.
A common issue for both homes and businesses, for example, is what phone system to choose. In the communication industry, Voice Over Internet Protocol (VoIP) is quite the popular and appealing choice. However there can be quite the misunderstanding when customers assume getting a VoIP Phone System for their business is the same as the one they’d get in their own homes.
This is specifically why having all the facts is crucial. When the average, non-tech savvy consumer hears VoIP, they tend to think of residential phone systems that make calls over the internet and carry the reputation of terrible call quality given the internet cannot be controlled and bandwidth is always an issue.
Many businesses are hesitant to go the VoIP route because of this reason. Why would a company choose a phone system if they know terrible call quality is even a remote possibility? More importantly, why would a company choose a phone system that relies solely on the internet?
However, they are simply making an assumption without having all the facts.
A business VoIP phone system is actually a premise-based phone system that is Ethernet-based and uses the data pipes of the business. Basically, the VoIP system combines with the business class phone service that the company uses.
This system utilizes the data network to make calls within the building only, but uses the standard phone line to communicate anywhere outside the building. Call quality is not an issue since it doesn’t function like a residential VoIP phone. There are several advantages for businesses to use a VoIP telephone system.
For instance, changes and modifications to the system can be made much easier and at a quicker rate. Let’s say an employee needs to move their desk somewhere else in the building. Historically this would require quite the amount of effort to make the move.
With a business class VoIP phone system, all of the phones are already programmed. The employee simply just needs to plug it into the network jack at their new desk. This eliminates the unnecessary time and resources it would take to get that employee up and running at their new desk if the company didn’t use a VoIP phone system.
A phone system in the office that uses the company’s data line enables the phone system to interact with company computers; accessing contacts, transferring voicemails, managing voicemails and completely integrating with the company’s customer relationship management (CRM) system, just to name a handful of possibilities.
This interaction is called Computer Telephone Integration, also known as CTI. Another attractive aspect to business class VoIP systems is that the company would not need to install a second set of cabling since the existing data cables are already in place. Easier connectivity, countless features and crystal clear sound quality make business class VoIP quite the appealing option to businesses.
As you can clearly see, VoIP in the business world is significantly different than a VoIP system in the home.
A residential VoIP phone system does have its own advantages and features that are appealing to the consumer, and all of those features are also available with a business class VoIP system without the quality of the call being an issue like it occasionally is with a residential VoIP.
The potential and upside of using a VoIP phone system in the business world, such as the systems ShoreTel offers, is quite large considering all of the integration possibilities of the system.
Much like any decision maker, if you want to truly make the right choice and the choice that makes the most sense for both your needs and your wants, you should make sure you have all the correct information first and foremost.